Customer Service Officer (12-Months Contract)

Customer Service Officer (12-Months Contract)

Apply locations: Singapore

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 10014582

JOB DESCRIPTION

• Provide information about our cooling services at our experience centre (based at HDB Hub at Toa Payoh)
• Respond to inquiries, addressing customer questions and concerns via phone, email, or in-person interactions
• Prepare and verify billing documents
• Maintain and keep accurate records of customer profiles, transactions, and feedback
• Efficiently evaluate and accurately document customer inquiries and billing information in the system
• Handle and resolve customer complaints and issues promptly and professionally
• Collaborate with and work closely with other departments to improve customer service processes / experience and resolve complex issues
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

JOB REQUIREMENTS

• Demonstrate excellent telecommunication abilities and strong customer service skills
• Possess a genuine passion for providing customer-focused service with the ability to manage stressful situations
• Fluent in English and at least one other language
• Detail-oriented and able to work independently
• Previous experience in customer service or a call centre with the public housing sector is a plus

BUSINESS SEGMENT

Infrastructure

PLATFORM

Operating Division