Customer Service Officer

CUSTOMER SERVICES OFFICER

Responsibilities:

1. Performs opening of front desk activities.
2. Receive members/guests at the counter.
3. Check the member’s membership card and NRIC.
4. Receive/transfer calls and call back.
5. Take booking/reservation of sport facilities (for selected facilities only).
6. Process payments such as application/renewal of membership, courses, and activities.
7. Make necessary announcements over the public announcement system.
8. Handle members’/guests’ enquiries and feedback over the counter.
9. Collate and compile the Summary of Revenue Collection at Front Desk.
10. Settle and deposit the revenue collection.
11. Check and balance Membership Gifts and Rewards Programme inventory for the day.
12. Perform closing checks.

Requirements:

1. GCE 'O' levels with basic PC skills.
2. Minimum 1 to 2 years of front desk experience in service/hospitality industry.
3. Customer-focused and service-oriented.
4. Teamwork-oriented and able to work in a fast-paced environment.
5. Bubbly personality and enjoys meeting people.
6. Able to work on shifts, weekends, and public holidays.