Customer Service Officer

Job Descriptions:

1. Report directly to Branch Manager
2. Follow up on customer requests, appointments, inquiries, calls, complaints, and confirmations promptly
3. Make cold calls and any new leads calls provided by the company
4. Re-confirm customer appointments a day before their treatment
5. Follow up service calls to customers after treatment (three days)
6. Responsible for delivering and providing Quality Services
7. Daily data entry for customers, staff, and print reports for compilation
8. Ensure cleanliness standards at the reception area
9. Issue invoices and render services
10. Generate daily reports
11. Assist in general administrative duties
12. Prepare and issue relevant documents, print and file, as well as inventory control
13. Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

1. At least 2 years’ experience in a beauty spa environment and services
2. Strong verbal and written communication skills
3. Ability to work in a fast-paced environment with minimum supervision and multi-task
4. Willingness to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour