Customer Service Officer

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2023, Eurofins generated total revenues of EUR 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

• Contributes to the professional growth and development of the Customer Service function.
• Attends to customers’ enquiries in a professional manner.
• Ensures customer satisfaction by extending responsive and meticulous support.
• Provides immediate response to client’s technical/service related queries and problems.
• Addresses and resolves customers’ complaints/dissatisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers as soon as possible.
• Meticulous processing of specimens received from the Courier team and customers.
• Enters patients' demographic and orders laboratory tests completely and accurately into Laboratory Information System.
• Understands clinical and tests terminologies and test profile/codes.
• Communicates problems in specimens and request forms received to the Laboratory Manager.
• Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
• Communicates with clients, co-workers, and management.
• May be rotated to other lab locations or shifts as necessary.
• Performs other duties as assigned.
• Ensures the discharge of duties and responsibilities with diligence.
• Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensures the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients' personal data.
• Ensures the proper storage and disposal of specimens as per company’s policy.

Qualifications

• “O” levels or equivalent educational background.
• Service oriented.
• Good organizational skills.
• Hardworking and possess a positive work attitude.
• Experienced in client services scope.
• Experienced in specimen management and data entry scope.
• Good computer skills and experienced in using LIS.

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Clinical Diagnostics is an Equal Opportunities Company.