Job Objective:
Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.
Core Responsibilities:
Provide Customer Support for Fault Rectification
Provide Quotations for Standard Services Sales and Sales Requests
Support Preventive Maintenance
Processing of Return Materials Authorisation (RMA)
Post Sales Inventory Tools
Reports