Customer Service Manager | Up to $4.2K + VB | Redhill

Job Description

• Be accountable for all correspondence matters (class scheduling, updates, announcements etc) with all stakeholders via various communication platforms.
• Manage customer inquiries, escalations or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
• Provide administrative support and maintain close communication with stakeholders.
• Upkeep of database records and manage schedule in the CRM systems.
• Manage inventory levels for merchandise.
• Responsible for the issuance of all term invoices and merchandise sales.
• Liaise with building management on any maintenance issues and facilities requests.
• Ensure the facility is in proper, clean, and safe condition.
• Support management to ensure smooth operations process and flow for all events (trainings, competitions, etc).
• Handle all matters and correspondence with various agencies & authorities.
• Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.

Requirements

• Possess a Diploma.
• More than 5 years of experience in customer service/operations/facilities management.
• Team player and able to multitask.