Customer Service Manager, GT Channel

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft Office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

Reporting to: Order-To-Cash Lead

Main responsibilities:

• Manage the order fulfillment process, respecting the customer segment and channel mix. Balance supply constraints and delivery of service levels through cross-functional alignment
• Ensure Order-to-Bill processes comply with company policy, accounting standards, and local statutory requirements
• Oversee yearly and periodic external and internal audits to prevent transaction adjustments due to non-compliance with accounting principles
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

Process development/automation

• Identify and implement process improvements/automation to enhance process efficiencies (EDI, order capture, data visualization)
• Support business units in implementing new business models and integrating new brands by providing guidance on accounting treatment, process control, and UAT system testing

Team leadership

• Lead, coach and develop team to secure succession pipeline
• Develop team capabilities to meet skill matrix and career path

Requirements

• Bachelor’s degree or higher in BA or relevant majors
• Minimum 5 years of experience in Supply Chain, preferably in FMCG or retail industry with proven leadership in similar roles
• Good numerical, analytical and logical reasoning skills
• Microsoft Office applications
• High level of SAP competence
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Strong analytical and problem-solving skills

Number of Openings Available: 1

No Relocation support available

Business Unit Summary
Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam.

Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Regular Order Management (OTB) Customer Service & Logistics