Customer Service Manager (Central / 5 days)

Company’s Profile

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Manager to join their team and contribute to their ongoing success.

Location: Braddell until Dec 2025 (Will shift to AMK from Jan 2026 onwards)

Working hours: Monday to Friday, 8.30am to 6.00pm

Responsibilities:

• Ensure that all enquiries received via calls, emails and walk-ins are replied accurately and timely as in accordance with the prevailing SOPs, policies and procedures.
• Ensure the correct and timely escalation or resolution of urgent cases.
• Attend to appeals and complaints promptly and accurately.
• Monitor, track and ensure the accuracy of all enquiries are promptly and accurately recorded for reporting purposes.
• Ensure that the customer service system and all related systems are always in perfect working condition.
• Collate and review all data and information for management reporting.
• Review existing SOPs, Procedures, Documentation to enhance efficiency and effectiveness.
• Oversee the daily operations and completion of tasks in your team.
• Report to and assist Head Training Administration and Operations in other tasks as required.
• Develop and mentor team members.

Requirements:

• Min. Diploma / Degree in Business Management / Customer Service Management / Business Administration or related fields.
• Min. 2-3 years of Customer Service experience with some leadership experience.
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player.
• Experience and knowledge in various training grants, such as PSEA, UTAP, SFC is preferred but not a must.