Customer Service Manager

About the role

As a Customer Service Manager at SG Gymnastics Academy Pte Ltd, you will be responsible for leading and managing the customer service team to deliver exceptional experiences for our clients. This full-time position is based in the Bukit Merah Central Region and will play a pivotal role in supporting the overall growth and success of our organisation.

You will be the first point of contact, managing inquiries, coordinating administrative processes, and maintaining strong relationships with our valued clients. Your ability to handle feedback professionally, resolve concerns efficiently, and uphold our high standards of service will be instrumental in supporting our mission to nurture young athletes.

What you'll be doing

• Oversee and coordinate the daily operations of the customer service team, ensuring efficient and effective service delivery
• Develop and implement customer service strategies, policies, and procedures to enhance the client experience
• Manage and resolve complex customer inquiries, complaints, and issues in a timely and professional manner
• Analyse customer feedback and data to identify areas for improvement and implement solutions
• Provide coaching, mentoring, and training to the customer service team to develop their skills and knowledge
• Collaborate with other departments to ensure seamless communication and coordination
• Contribute to the continuous improvement of customer service processes and systems

What we're looking for

• Minimum 3 years of experience in a customer service management or leadership role, preferably within the client and education administration industry
• Excellent communication, interpersonal, and problem-solving skills
• Ability to lead, motivate, and develop the customer service team
• Strong analytical and decision-making skills to identify and address customer service challenges
• Passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

At SG Gymnastics Academy Pte Ltd, we are dedicated to creating a supportive and rewarding work environment for our employees. We offer a competitive salary and opportunities for professional development. Our team-oriented culture and focus on work-life balance make us an attractive employer in the industry.

About us

SG Gymnastics Academy Pte Ltd is a leading provider of rhythmic gymnastics training and services in Singapore. With a strong focus on excellence, innovation, and community engagement, we are committed to empowering individuals of all ages and skill levels to reach their full potential.

Apply now to join our dynamic team and be a part of our continued success!