customer service manager

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery).

Ensure cleaning teams adhere to safety measures during cleaning operations.

Assist in budget planning for cleaning operations.

Review daily cleaning job reports for submission to management.

Prepare periodic schedules and all other documentation, ensuring all periodic schedules have been enforced and followed up accordingly.

Cover manpower needs if required (this may involve hands-on cleaning).

Recruit manpower for projects.

Resolve all matters/incidents on site.

Manage inventory, equipment, and maintenance schedules.

Conduct stocktake and allocate equipment and/or technologies and supplies to project sites.

Identify and recommend suitable equipment and/or technologies to improve cleaning operations.

Implement maintenance schedules for tools and equipment.

Manage cleaning teams.

Facilitate planning of work schedules, deployment of manpower, effective work processes, and capability development of staff.

Manage incidents and guide teams to respond to major incidents/emergencies, reporting them to management.