Customer service manager

Customer Service Manager

Job Highlights

• Be part of a PropTech start-up
• Be part of change
• Be part of the solution

Company Introduction

iCondo is the leading provider of property management technology and solutions in Singapore and expanding rapidly in Australia and Indonesia. Founded in 2016, iCondo has been on a mission to efficiently manage condominiums, apartments, buildings, and facilities with the iCondo ecosystem.

At iCondo, we are committed to delivering exceptional service and ensuring customer satisfaction. We pride ourselves on our professional and responsive customer support team, dedicated to addressing the needs and concerns of our valued clients.

Position Overview:

We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will excel in communicating effectively and ensuring customer happiness. This role requires a strong understanding of personal data protection, with a preference for candidates who have completed a course in this area. The Customer Service Manager will oversee all customer interactions, ensuring responses are timely, accurate, and adhere to our high standards.

Key Responsibilities:

• Manage and lead the customer service team to deliver exceptional support and satisfaction.
• Articulate information clearly and effectively to address customer queries and concerns.
• Respond to personal data protection questions with expertise and ensure compliance with relevant regulations.
• Review and standardise all customer service replies to maintain a consistent and high-quality service level.
• Train and mentor team members on best practices and data protection protocols.
• Monitor customer feedback and implement strategies for continuous improvement.
• Collaborate with other departments to resolve complex customer issues.

Qualifications:

• Proven experience in a customer service management role.
• Strong communication and interpersonal skills.
• Knowledge of personal data protection laws and regulations.
• Completion of a course in data protection is preferred.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure and handle challenging situations with professionalism.
• Detail-oriented with a commitment to maintaining high standards.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a significant impact on customer satisfaction and company success.

How to Apply:

If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience to feedback@icondo.asia with the subject line "Customer Service Manager Application - Your Name."

Join us at iCondo and help us continue to provide exceptional service to our customers!

Job Type: Full-time

Pay: $3,500.00 - $5,000.00 per month

Benefits:

• Professional development

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Experience:

• Customer service: 5 years (Required)

Work Location: In person