Customer Service Manager

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities

1. Supervising day-to-day operations in the customer service department.
2. Responding to customer service issues in a timely manner.
3. Creating effective customer service procedures, policies, and standards.
4. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
5. Implementing an effective customer loyalty program.
6. Maintaining accurate records and documenting all customer service activities and discussions.
7. Assessing service statistics and preparing detailed reports on your findings.
8. Hiring and training new customer service agents.
9. Managing the approved budget of the customer service department.
10. Staying informed on the latest industry techniques and methods.

Qualifications

1. Proven experience in a customer service position.
2. Proficiency in Microsoft Office and customer service software.
3. Outstanding written and verbal communication skills.
4. Good understanding of management practices and techniques.
5. Excellent leadership and interpersonal skills.