Customer Service Manager

The Magic Wrap Singapore is an emerging brand, with a goal to do renovation sustainably, reducing the environmental damage done by the related industry.

Our high energy team is looking for more fun and enthusiastic candidates to join the team!

The position is based in The Magic Wrap Singapore Studio. This role will work in close cooperation and partnership between our clients, project team and local business partners, ensuring the smooth execution of administrative support, enhancing the brand awareness and loyalty of current and new customers.

Responsibilities

1. Support customer relations to deliver optimal product knowledge and after sales support to our clients. Customer interaction includes physical studio space, online platforms, messengers, and live chats.
2. Update project management systems and maintain project records.
3. Stay up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
4. Network with various departments and groups that are involved in customer support, orders, and processing.

Requirements

1. Organized, independent, and able to multi-task.
2. Team player with a positive work attitude.
3. Good command of English.