Customer Service Executive (Ship Spares Logistics)

Job Description

Principle Job Duties & Responsibilities

1. The incumbent will handle daily operations in providing the highest level of customer service and maintaining excellent customer relations through efficient and effective coordination of all operational and customer service department activities.
2. Coordinate closely with the Customer Service team, Operations Manager, and Operational and Sales teams to ensure the clients’ scope of work is carried out within the specified time frames.
3. Notify Operations/Customer Service Manager/Sales team of any client requests.
4. Interact with customers in a professional manner and ensure that information on shipment operational status is promptly relayed to the customers.
5. Attend to customer requests & queries and work closely with Manager and Operations and Sales teams to promptly investigate and resolve complaints/problems.
6. Maintain and ensure proper documentation for easy retrieval of information when required.
7. Ensure that all internal records for general forwarding jobs are accurately updated in a timely manner, and that job invoices are processed and dispatched on time.
8. Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to customer services, operations and invoicing are always complied with.
9. Actively seek feedback from clients and promptly relay the same to Customer Service Manager and QA.
10. Correspond with agents & clients regarding operational requests/issues.
11. To perform other jobs as assigned by superior.

Requirements

Job requirements

1. Minimum Diploma in a Logistics discipline or equivalent.
2. At least 2 years of work experience in the Logistics industry, preferably in customer service, sea and air freight.
3. Excellent communication and written skills.
4. Proactive attitude towards clients and staff.
5. Able to communicate well with all stakeholders.
6. High integrity and strong commitment.
7. Good knowledge of documentation of import/export procedures with an interest in continuous learning.
8. Good customer service and administration.
9. A good team player and yet able to work independently.