Customer Service Executive / Senior Executive

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Executive. The Customer Service Executive will be responsible for providing excellent customer service, answering inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have strong communication and problem-solving skills, the ability to work in a fast-paced environment, and a passion for helping customers.

Responsibilities:

• Answer incoming calls, emails, and respond to customer inquiries.
• Resolve customer complaints and issues in a timely and efficient manner.
• Provide product and service information to customers.
• Process orders, forms, applications, and requests.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to resolve customer issues.
• Follow company policies and procedures to ensure customer satisfaction.
• Continuously improve knowledge of company products and services.
• Assist with other tasks as needed.

Requirements:

• Diploma or Degree in any discipline.
• 3 years of customer service experience preferred. Applicants with a good track record and relevant experience will be considered for the Senior Customer Service Executive position.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office and other customer service technologies.
• Ability to work in a team environment.