Customer Service Executive (Logistics)

Are you an experienced professional in freight forwarding or logistics with a passion for delivering exceptional customer service?

Join a dynamic team as a Senior Customer Service Executive, where you will play a pivotal role in ensuring seamless operations and building strong relationships with customers, suppliers, and global partners.

Key Responsibilities

• Oversee and manage shipping documentation formalities with accuracy and efficiency.
• Ensure timely and accurate billing and closure of all job files.
• Coordinate daily operations and transactions related to freight forwarding and other logistics activities.
• Maintain and update data entries in the in-house system to ensure operational accuracy.
• Collaborate with various suppliers to ensure smooth supply chain operations.
• Provide competitive rates to intercompany stakeholders when required.
• Assist with rate sourcing and negotiations with carriers as needed.

What We’re Looking For

• Must be a Singaporean Citizen or Permanent Resident due to business needs.
• Must have experience in the freight forwarding or logistics industry.
• Strong communication and interpersonal skills, with a pleasant personality and the ability to work effectively in a team.
• Specialized Knowledge: DGR training and experience handling OOG (Out of Gauge) cargo are advantageous.
• Proficient in MS Office applications.
• Self-motivated and capable of working independently with minimal supervision.

Why Apply?

• Be part of a globally connected organization where your expertise will make a significant impact.
• Work in a collaborative environment that values professionalism and customer satisfaction.