Customer Service Executive (JDE / West)

• 6mths Contract
• Completion Bonus
• Attractive Benefits
• MNC

Responsibilities

• Process and acknowledge customers' PO
• Handle customers' queries via email, Salesforce, and phone calls.
• Responsible for processing customers' orders in the system and follow up with factory on stock readiness, availability, and delivery schedules.
• Serve as an interface between customers, sales, division, and finance department to resolve order status, production, delivery, and billing inquiries, or any customer-related issue.
• Closely monitor delivery from factory and liaise with customers to inform them of changes and get acceptance.
• Prepare and send shipping documents to customers.
• Follow up on the quality issue feedback from customers if there are any.
• Update weekly sales orders for sales forecast reports for management.
• Serve as backup to team members.
• Any other ad-hoc assignments by immediate superior.

Requirements

• Diploma/Degree qualification
• Preferably with a year of customer service experience.
• No experience is welcome
• Positive and strong team player.
• Good in using Microsoft Office and Excel.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com.

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil Street, #08-09, Plus Building, Singapore 049705