Customer Service Executive (Freight)

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

1. Communicate with customer, warehouse and forwarder in day to day operations.
2. Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP.
3. Advise vendor the mode of transports based on guidelines.
4. Liaising with vendors/forwarders on shipment arrangements.
5. Monitoring of shipment status and addressing custom clearance issues promptly.
6. Reporting tasks (Extracting of reports from portal).
7. Other ad hoc duties to be identified in due course.

The successful candidate

1. Preferably Diploma/Degree in Logistics/Supply Chain.
2. Candidate with minimum 2-3 years’ experience.
3. He/She must possess effective communication and collaboration skills to work with vendors, supply chain team, marketing team, and freight forwarders.
4. Candidates should have basic MS Office skills.