Customer Service Executive for English Enrichment Brand

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job Responsibilities:

• Ensure safety and well-being of students
• Deliver excellent customer service
• Meet brand standards (image and presentation, safety and hygiene)
• Establish excellent rapport with students and customers
• Ensure a positive and nurturing learning environment
• Assist in the day-to-day operations of the centre and centre management
• Assist in the day-to-day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Proper and timely record keeping

Full-time Customer Service Executives must be able to work:

• Five days per week: 4 weekdays and 1 weekend
• Weekday: 1 PM - 9 PM
• Weekend: 9 AM - 6:30 PM
• 1 weekday and 1 weekend off
• Minimum 1 year commitment
• Working Location: East, Central

Benefits:

• Salary: $2,600.00 - $2,800.00 per month
• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance

Career advancement, management trainee track included.

Part-time Customer Service Executives must be able to work:

• Permanent part-time
• Minimum 1 year commitment
• 3 weekdays availability
• Working hours will be discussed further during the interview
• Mon to Fri: 1 PM to 9 PM ($12 per hour)
• Sat and Sun: 9 AM to 6:30 PM ($15 per hour)
• Able to start work immediately
• Willing to travel (locally)
• Working location: East, North-East

Benefits:

• Promotion to permanent employee

Important: Please only apply if you meet the requirements. Only short-listed candidates will be contacted for an interview.

Please email your resume to HumanResource@LCentral.Biz.