Customer Service Executive Cum Admin

Join Our Team as a Customer Service Executive Cum Administrator

Location:
Employment Type: Full-time

We are a rapidly growing company seeking a highly motivated and detail-oriented E-Commerce Sales cum Customer Service Executive to join our dynamic team. The ideal candidate will possess a passion for online sales, exceptional customer service skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Order and Inventory Management:Efficiently handle online sales orders and maintain optimal inventory levels
• Customer Support and Communication:Respond promptly to customer inquiries, handle inbound calls and emails professionally, and ensure high customer satisfaction.
• Coordination and Administrative Duties:Collaborate with warehouse staff, follow management directives, and perform daily administrative tasks efficiently.
• Reporting and Analysis:Prepare and analyze reports on sales performance and key metrics.
• Reputation Management:Monitor and address customer reviews and feedback to maintain a positive brand reputation.
• Customer Order Processing:Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.

Qualifications:

• No prior experience is required; fresh graduates are welcome.
• 2-3 years of customer service experience is a plus.
• E-commerce experience is a plus.
• Strong passion for customer service with a commitment to ensuring customer satisfaction.
• Excellent communication skills, both verbal and written, with professional telephone etiquette.
• Meticulous in providing accurate information and adept problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Strong work ethic, positive attitude, and genuine desire to learn
• Minimum Diploma in any discipline.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and innovative team environment.

If you are enthusiastic about e-commerce and customer service and want to join a company that values your contributions, please submit your resume.

We look forward to welcoming a dedicated professional to our team who will contribute to our continued success and help us provide outstanding online shopping experiences to our customers.