Customer Service Executive (18 months)

Contexte et environnement

Provide Customer Service to assigned customers in any of the countries.

• Good product knowledge and their application, keep well informed on product updates and prices changes.
• Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.).
• Knowledge of various Free Trade Agreements (CEPT Scheme).
• Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy.

Activités

• Respond to customer enquiries on product availability and pricing enquiries.
• Process all orders received and coordinating of shipments both local and overseas.
• Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic.
• Verify products and pricing accuracy, endorse and acknowledge receipt of orders.
• Data entry of all orders into system with accuracy by the stipulated order cut-off time.
• Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders.
• Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume.
• Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders.
• Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.).
• Collate all shipping documents and dispatch to consignees.
• Attend to customer complaints and coordinate feedback and investigation findings.
• Maintain strong business relations and close contact with customers.
• Provide back up support in absence of colleagues in the team.
• Liaise with various departments on customers’ enquiries on products.
• Maintain records and references for internal and external audits.
• Participate in maintenance of Quality Management Systems (ISO 9001:2000).
• Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001).
• IATF 16949 awareness.
• Participate in ad hoc projects related to Customer Service Team.

Profil du candidat

Qualification/Experience

• Entry level candidate from university are welcome to apply.
• University graduate in Supply Chain, Maritime or related fields.
• Has analytical & strategic mindset.
• Able to work independently and drive projects and initiatives.
• Strong communications and interpersonal skills to work with different stakeholders.
• Proficient in Microsoft Office Applications.
• Knowledge of VBA is desirable.
• Initiative and forthcoming with ideas for continuous work improvements.
• Must be a team player and willing to share load & experiences.
• Knowledge of International Trade Terminology (Incoterms, UCP 600), etc.
• Knowledge of various payment terms in international trade.

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.