Customer Service Executive

Job Scope

• Maintain efficient operations at the control centre, upholding the highest standards of customer service.
• Oversee and coordinate daily tasks to ensure a seamless control centre operation.
• Collaborate with team members to evaluate lapses, rectify, and recommend changes.
• Efficiently manage and control inventory to meet customer demands.
• Responsibly handle customer inquiries from multiple communication platforms.
• Drive an exceptional customer service experience, offering product knowledge and assistance throughout the customers’ journey.
• Update CS log and ensure accuracy.
• Review data and update daily, weekly, and monthly reports.
• Assist in daily route planning activities.
• Any other duties as assigned by Reporting Officer.

Requirements

• Diploma in Logistics/Supply Chain/Business Administration/Finance and above.
• Minimum 1 year working experience in supply chain fulfilment, ground distribution, and first/last mile delivery operations.
• Good PC skills in Microsoft Office (Excel, Word & PowerPoint).
• Experience in CRM.
• Familiar with Singapore traffic rules and regulations.
• Working knowledge of pharmaceutical logistics.
• Candidates who can start work immediately or on short notice will have an added advantage.