Customer Service Executive

Our Vision

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

Responsibilities:

1. Maintain high levels of customer satisfaction at all times
2. Provide product training for new clients
3. Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
4. Manage and resolve customer complaints and feedback
5. First contact resolution of all cases handled
6. Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
7. Portray a positive and helpful attitude to external and internal customers
8. Provide ideas to improve customer experience

Working hours:

Monday - Friday 9am to 6pm

Benefits:

1. Full training and guidance for candidates
2. Skills Development Program
3. Acquire both technical and soft skills that will ensure long-term career stability and personal growth
4. Advancement based on performance instead of seniority
5. Good career advancement
6. Monthly incentives/bonuses up to $500 based on performance
7. Dynamic and friendly environment – Not for the dull and boring

Requirements:

1. Minimum 2 years experience in customer service.
2. Excellent communication skills
3. Display a positive attitude towards learning
4. Training will be provided, technical knowledge is not required
5. Ability to learn and acquire product knowledge: good attitude and hardworking
6. Shows initiative and is proactive
7. Detail oriented, honors deadlines, keeps promises, and maintains service standards
8. Friendly, cares about customers, able to handle stress
9. Able to talk to customers with confidence, civility and tact
10. Skill: Ms Office, Email, Messaging apps