Customer Service Executive

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

As a Customer Service Executive for the Enterprise Team, you will play a crucial role in ensuring our enterprise clients receive outstanding service and support. You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.

Make an Impact by:

1. Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value Added Services (VASes), Re-contracting, etc.
2. Assist with billing queries, resolve billing issues, and perform billing adjustments if required.
3. Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer requests to other departments to obtain specific information if required.
4. Document all actions provided to order taker via internal system ICON.
5. Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff, maintaining constant updates to these SOPs if required.
6. Meet Customer Experience (CE) targets set by management.
7. Perform duties as assigned by the Superior.
8. Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.

Skills for Success

1. Diploma in any discipline
2. Minimum of 2 years of experience in a customer service environment
3. Able to speak and write fluent English
4. Good customer service and effective communication skills
5. Ability to handle difficult calls and emails in a professional manner
6. Display initiative and willingness to learn
7. Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
8. Familiar with MS Office

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.