Customer Service Executive

About the role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.

What you'll be doing

1. Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner.
2. Providing accurate information and effective solutions to address customer concerns.
3. Documenting customer interactions and maintaining detailed records.
4. Identifying opportunities to improve customer experience and suggesting process improvements.
5. Collaborating with cross-functional teams to ensure seamless service delivery.
6. Handling customer complaints and escalations with professionalism and empathy.
7. Actively participating in training and development programs to enhance your skills.

What we're looking for

1. At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
2. Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
3. Strong problem-solving and decision-making abilities, with a focus on providing solutions.
4. Proficient in the use of computer systems and software, including customer relationship management (CRM) tools.
5. Adaptable and able to thrive in a fast-paced, dynamic environment.
6. Passion for delivering exceptional customer service and a commitment to continuous improvement.
7. Selected candidate may have to work a weekend day.

What we offer

At Absolute Kinetics Consultancy Pte Ltd, we are dedicated to creating a supportive and engaging work environment. As a member of our team, you'll enjoy:

• Competitive remuneration and benefits package.
• Opportunities for career advancement and professional development.
• A collaborative and inclusive company culture.
• Work-life balance initiatives, such as flexible work arrangements.
• Regular team-building activities and social events.

About us

Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence.

If you are passionate about customer service and eager to join a team of talented professionals, we encourage you to apply for this exciting opportunity. Apply now to become our next Customer Service Executive!