Customer Service Executive

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

Primary Function

• Support the Supply Chain/Customer Service function.
• Responsible for day-to-day operations from a supply chain management perspective and strive for Total Customer Satisfaction (TCS) by resolving internal and external customer inquiries related to Customer Service function.
• Serve as primary link between company, service provider (3PL) and customers.
• Coordination of logistics, which includes inventory control and consignment stock count reconciliations, processing and monitoring to ensure 3PL meets the required KPI standards such as replenish stocks on time, used products updates on time and follow up with POs for billing.
• Able to handle assignments independently.

• Plan and work towards achieving company vision, mission, and strategies.
• Maintain full compliance with corporate Finance, Compliance and Regulatory & Quality policies and procedures and maintain all required records with regards to Customer Service and Inventory Management.
• Provide training and guidance to internal and external stakeholders on compliance requirements.
• Promptly address customer and sales force queries.
• Inventory Management by analyzing and monitoring consignment inventory level, (PAR), buffer stock level, usages, short expiry write offs, missing stocks write offs, burn down short expiry stocks in fast moving centers, weekly orders, stop shipment, products return to Herleen.
• Assist sales department in product launch, product discontinuation, backorders, proctorship, quality hold and any others as deem necessary by Country Manager and Financial Controller.
• Perform consignment stock count at hospitals when required, analysis and reconciliation to ensure all discrepancies and inaccuracies are highlighted and addressed.
• Oversee Singapore Supply Chain to ensure all Supply Chain related activities done on time and deliver as per Sales/Customers' need.
• Manage 3PL warehouse to ensure smooth operations and meet KPI to ensure inbound, outbound, delivery, billing, monthly, consignment stock count, annual stock count perform as per schedule.
• Provide guidance to non-supply chain stakeholders on supply chain/customer service-related matters, also provides formal and informal training to contribute to good collaboration across functions to achieve organization objectives.
• Ad hoc task/projects assigned by manager.

• Bachelor's Degree with 1-2 years of relevant experience.
• Diploma with 2-5 years of relevant experience.
• Experience working in a medical devices MNC will be advantageous.
• Expertise in Spreadsheets, Advance Excel Pivot, Macro and SAP.
• Proficient knowledge of product and catheterization laboratory processes.
• Exceptional organizational and planning skills.
• Strong record-keeping abilities and attention to detail.
• Excellent customer service skills with the ability to handle complaints professionally and empathetically.
• Fluent in English and local language, with excellent verbal and written communication skills.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.