Customer Service Executive

Job Scope

1. Maintain efficient operations at the control centre, upholding the highest standards of customer service.
2. Oversee and coordinate daily tasks to ensure a seamless control centre operation.
3. Collaborate with team members to evaluate lapse, rectify, and recommend changes.
4. Efficiently manage and control inventory to meet customer demands.
5. Responsibly handle customer inquiries from multiple communication platforms.
6. Drive an exceptional customer service experience, offering product knowledge and assistance throughout the customers’ journey.
7. Update CS log and ensure accuracy.
8. Review data and update daily, weekly, and monthly reports.
9. Assist in daily route planning activities.
10. Any other duties as assigned by Reporting Officer.

Requirements

1. Diploma in Logistics/Supply Chain/Business Administration/Finance and above.
2. Minimum 1 year working experience in supply chain fulfilment, ground distribution and first/last mile delivery operations.
3. Good PC skills in Microsoft Office (Excel, Word & PowerPoint).
4. Experience in CRM.
5. Familiar with Singapore traffic rules and regulations.
6. Working knowledge of pharmaceutical logistics.
7. Candidates who can start work immediately or on short notice will have an added advantage.