Customer Service Executive

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?

Join us in redefining the boundaries of what’s possible!

Main responsibilities:

• Prepare shipping related documents, issue Proforma Invoice/ Commercial Invoice/ Packing List/ COO/Supplier's Letter of Instruction/ Credit Notes/ Debit Notes etc.
• Arrange shipments.
• Create Trade Agreement in the system.
• Arrange sample goods to customers/ suppliers.
• Shipping documents filing.
• Monthly mailing of original invoices, statement accounts, etc.
• Communicate with customers/ suppliers/ forwarders via phone and email to solve any issues.
• Connect our shipping documents to customers/ factories/ freight forwarder to arrange shipments.
• Follow up for shipments update AWB/BL/CO, export permit etc.
• Check draft CO/AWB/BL etc.
• Work with various parties to meet customer's needs.
• Data entries in various platform (D365, courier online platforms).
• Other duties as required and directed.

Main Requirements:

• Minimum 2 years experience with basic shipping knowledge of export documentation.
• Knowledge of Microsoft Office including Excel, Word, Outlook.
• Good communication skills, able to communicate in English and Mandarin is nice to have for the purpose with relevant stakeholders in the region.
• Can work independently with minimum supervision, responsible and committed.
• Able to work late when required, especially during month end closing.
• Attention to detail.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

1. Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between).
2. Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.
3. Enjoy team-building events and recreational activities organized by our volunteer-based ‘Happiness Committee’ in Singapore.
4. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
5. Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, TCM, dental, and mental wellbeing.

Recruiting process

Our recruitment process may vary; if you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.