Customer Service Executive

We are looking for a patient and professional Customer Service Executive to join our team.

Key Accountabilities

1. Making & receiving customer inquiry calls
2. Handling customer complaints
3. Collecting & analysing customer feedback
4. Responding to customer reviews
5. Handle enquiries via phone, email and social media platform
6. Prepare sales proposals for existing and new customers
7. Execute order processing and order fulfilment tasks
8. Collate monthly sales report
9. Prepare invoices and work with Accounts Department to ensure prompt payments
10. Schedule work for technical teams to meet customers timelines
11. Liaise with external vendors: suppliers, contractors and business partners
12. Any other duties as assigned and not limited to above responsibilities

Additional Information:

1. Interpersonal and customer service skills
2. Analytical and problem-solving skills
3. Multitasking and organizational skills
4. Ability to answer a high volume of calls and/or emails daily
5. Ability to share work among the customer service team
6. Attentiveness and patience
7. Time-management skills
8. Ability to find positivity in any situation

Requirements:

1. Minimum 2 years of working experience in the Sales/Customer Service field
2. Minimum OA level or equivalent
3. Excellent spoken and written English skills
4. Proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm