Customer Service Executive

About the role

Join our dynamic team at Connect 4 You Pte Ltd as a Customer Service Executive (Remote). This exciting full-time position in the East Region offers the opportunity to work from the comfort of your home, providing exceptional customer support to our valued clients. As a key member of our customer service team, you will be the link between our company and our customers, ensuring their needs are met with efficiency and care.

What you'll be doing

1. Respond to inbound customer inquiries via phone, email, and chat channels
2. Provide accurate and timely information to address customer concerns and resolve issues
3. Maintain detailed records of customer interactions and follow up as needed
4. Identify opportunities to enhance the customer experience and suggest process improvements
5. Collaborate with cross-functional teams to deliver exceptional service
6. Adhere to company policies and procedures to ensure consistency in customer service delivery

What we're looking for

1. Proven experience in a customer service or call centre role, preferably in the East Region
2. Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
3. Excellent problem-solving and decision-making capabilities, with a focus on providing efficient and effective resolutions
4. Adaptable and resilient, with the ability to work in a fast-paced, dynamic environment
5. Proficient in using customer service software and computer applications
6. Passion for delivering an exceptional customer experience and a commitment to continuous improvement

What we offer

At Connect 4 You Pte Ltd, we are committed to creating a supportive and inclusive work environment that promotes work-life balance. You will enjoy a competitive salary, comprehensive benefits package, and opportunities for career development. Our remote work option allows you to work from the comfort of your own home, providing the flexibility to achieve your personal and professional goals.

About us

Connect 4 You Pte Ltd is a leading provider of customer service solutions in the East Region. With a strong focus on innovation and customer-centricity, we strive to deliver exceptional experiences for our clients and their customers. Our team of dedicated professionals is committed to continuous improvement and creating a positive impact within the communities we serve.

Apply now to become part of our dynamic team and contribute to the growth and success of Connect 4 You Pte Ltd.