Customer Service Executive

Customer Service Executive

Industry: IT Hardware, Networking Hardware

Employment Type: Full time

Working Hours: Mon-Fri, 9am-6pm

Reporting To: Sales Director

The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the efficiency of sales activities.

Responsibilities:

1. Support the sales operations activities, including quotations, purchase orders, and sales orders.
2. Monitor pending orders and provide delivery status updates to customers.
3. Ensure effective resolution of customer inquiries and claims.
4. Coordinate with the accounting team on invoice administration.
5. Oversee timely payment collection from customers.
6. Support CRM updates and maintenance.
7. Assist the Sales Director with development projects.
8. Participate in and lead digital marketing initiatives.
9. Assist and support the sales team in running campaigns.

Requirements:

1. Diploma, Bachelor's degree or equivalent.
2. Proficient in Microsoft Office, experience with CRM.
3. Significant experience in client and sales administration.
4. Excellent verbal and written communication.
5. Dynamic, team-player, customer service-oriented.
6. Strong organisational skills, self-driven and problem-solving attitude.

Benefits:

1. Small and passionate team.
2. Collaborative working environment.
3. Central location (Ubi area).
4. Career progression opportunities.