Customer Service Executive

Reporting to the Customer Service & Demand Planning Manager, the Customer Service Executive will be responsible for managing the order to cash process, building an effective customer relationship management, and ensuring strong collaboration with customers, 3PL, internal stakeholders (Commercial / Finance / Marketing / Global Supply Chain), and UK supply chain to ensure timely delivery of goods and smooth operation.

Job Description:

• Execute Customer Order Management for APAC customers.
• Execute and manage order to cash (invoicing) transactions accurately and promptly.
• Coordinate and provide support to customers with 3PL and internal stakeholders (commercial / finance / marketing / global supply).
• Co-ordinate with business partners and customers to ensure on-time full delivery.
• Ensure smooth month-end financial reconciliation process on inventory and sales activity by the 1st working day of each month.
• Support business objectives; deliver high level service and performance.
• Ensure process execution is in compliance with audit and other regulatory requirements.
• Support cost reduction and/or process improvement initiatives. Support business reporting cycle.

Skills and Competencies:

• Min. Diploma or Degree in Business, Supply Chain, Logistics or equivalent.
• Customer order/supply chain management experience, preferably in a Fast Moving Consumer Goods environment.
• Strong customer service focus with a positive mindset.
• Strong analytical and organisational skills, coupled with good communication skills and the ability to work well with all levels.
• Ability to work under pressure and tight deadlines.
• Ability to work independently and yet collaborate and contribute as a team player.
• Fluent in English; Mandarin would be an added advantage.
• Proficient in MS Office/SAP/Incoterms/Export documentation would be an added advantage.

Application Deadline: 12 January 2025. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.