Customer Service Executive

Job Responsibilities (Customer Service Executive):

• Handling of general customers’ enquiries and feedback through various channels (e.g., Emails, Phone calls, and social media).
• Provide knowledgeable replies to questions related to product, pricing, and stock availability.
• Resolve customers' complaints in accordance with company policies.
• Follow up with respective departments on the status of solutions to customers' requests and complaints.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints reports.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake/support company events.

Job Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in a service environment.
• Possess a strong customer service mindset and communication skills.
• Excellent in written communications.
• Proficient in all Microsoft Office applications.
• Knowledge of SAP and Case Trust is an advantage.

Only shortlisted candidates will be notified.