Customer Service Executive

Job Responsibilities:

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements:

• Diploma in Business, Engineering or any related discipline.
• At least 2 to 3 years of relevant experience in order processing and delivery arrangement, customer relationship management.
• Customer-oriented with strong communication and interpersonal skills.
• Experience in handling customer inquiries and claims via emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.

Compensation: All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Application Process: Please email your resume in a detailed Word format to georgez.lim@peopleprofilers.com. We regret that only shortlisted candidates will be notified.

Company Information: People Profilers Pte Ltd

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.