Customer Service Executive

Contexte et environnement

• Provide Customer Service to assigned customers in any of the countries
• Good product knowledge and their application, keep well informed on product updates and prices changes
• Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.)
• Knowledge of various Free Trade Agreements (CEPT Scheme)
• Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy

Activités

• Respond to customer enquiries on product availability and pricing enquiries
• Process all orders received and coordinating of shipments both local and overseas
• Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
• Verify products and pricing accuracy, endorse and acknowledge receipt of orders
• Data entry of all orders into system with accuracy by the stipulated order cut-off time
• Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
• Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
• Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
• Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
• Collate all shipping documents and dispatch to consignees
• Attend to customer complaints and coordinate feedback and investigation findings
• Maintain strong business relations and close contact with customers
• Provide back up support in absence of colleagues in the team
• Liaise with various departments on customers’ enquiries on products
• Maintain records and references for internal and external audits
• Participate in maintenance of Quality Management Systems (ISO 9001:2000)
• Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
• IATF 16949 awareness
• Participate in ad hoc projects related to Customer Service Team

Profil du candidat

Qualification/Experience

• Entry level candidate from university are welcome to apply
• University graduate in Supply Chain, Maritime or related fields
• Has analytical & strategic mindset
• Able to work independently and drive projects and initiatives
• Strong communications and interpersonal skills to work with different stakeholders
• Proficient in Microsoft Office Applications
• Knowledge of VBA is desirable
• Initiative and forthcoming with ideas for continuous work improvements
• Must be a team player and willing to share load & experiences
• Knowledge of International Trade Terminology (Incoterms, UCP 600), etc.
• Knowledge of various payment terms in international trade

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.