Customer Service Executive

EXECUTIVE, CUSTOMER SERVICE

GBE_901* (SERVICE CHANGI)

48 CHANGI SOUTH ST 1

5.5 DAYS ALTERNATE SAT

Alt Sat: 8.30am to 12.30pm

Responsibilities

• Represent the Company in a professional manner as a front line employee
• Identifying and responding to customers’ needs by providing technical advice
• Work as a team with internal and external stakeholders like customers, contractors, workshop, etc.
• Prepare quotation, debit note or credit note to customers and raise work orders
• Provide technical advice to customers
• Negotiate repair pricing with customers
• Recommend service contracts
• Raise job orders to workshops and contractors
• Liaise with controllers and contractors on service/repair quality and price of work
• Follow up with workshop and contractors on the service/repair of the vehicles and provide feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendations within guidelines
• Escalate more pressing issues to Supervisors
• Collect payments
• Perform ad hoc duties as assigned by Supervisors

Requirements

• Proficient in basic MS Office
• Possesses problem-solving ability and a customer-centric mindset
• Prior working experience in the automotive industry