Customer Service Engineer

As a Customer Service Engineer, you will be the face of our company for technical support, combining your engineering knowledge and customer service skills to ensure our clients' success. This role requires a hands-on approach to diagnosing, troubleshooting, and resolving technical issues while maintaining strong relationships with our valued customers.

Key Responsibilities:

1. Technical Support: Provide timely support to customers, resolving technical issues through in-depth troubleshooting and effective communication (on-site or remotely).
2. Problem Diagnosis: Analyze system, hardware, and software issues to recommend solutions or escalate to higher-level engineering teams when necessary.
3. Installation & Maintenance: Oversee the installation, calibration, and maintenance of equipment or systems to ensure optimal performance.
4. Customer Training: Provide hands-on training and technical guidance to customers to improve their understanding and usage of our products or services.
5. Documentation: Maintain accurate and detailed records of customer interactions, technical solutions, and system updates for future reference.
6. Cross-Functional Collaboration: Work closely with internal teams (e.g., product, development, and sales teams) to improve customer experience and refine technical processes.
7. Customer Relationship Management: Act as a trusted advisor to customers, building lasting relationships by addressing their concerns and demonstrating the value of our solutions.