Customer Service cum Admin Assistant

About the role

Panahon Marine Surveys Services Pte Ltd is seeking a talented and motivated Customer Service cum Admin Assistant to join our East Region team. This full-time role will be responsible for providing exceptional customer service and administrative support to our growing business.

As a key member of our team, you will be the primary point of contact for our clients, handling inquiries, processing orders, and ensuring all administrative tasks are completed efficiently. Your strong organisational skills and attention to detail will be crucial in this fast-paced environment.

What you'll be doing

• Provide high-quality customer service, responding to client inquiries and resolving any issues in a timely manner

• Manage the order fulfilment process, including order processing, inventory tracking, and liaising with the logistics team

• Maintain accurate and up-to-date records and databases, ensuring all administrative tasks are completed accurately and on time

• Assist with general office administration, such as filing, data entry, and document preparation

• Support the wider team with ad-hoc tasks and projects as required

What we're looking for

• A minimum of 2 years' experience in a customer service or administrative role, ideally within the client & sales administration industry

• Excellent communication and interpersonal skills, with the ability to handle client inquiries and complaints professionally and effectively

• Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively

• Proficient in MS Office Suite (Word, Excel, PowerPoint) and comfortable with using various software and online tools

• A team player with a positive attitude and a willingness to learn and adapt to new challenges

What we offer

At Panahon Marine Surveys Services Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer:

• Opportunities for career development and ongoing training

• A comprehensive benefits package, including health insurance and a generous leave entitlement

• A collaborative and inclusive company culture, where your contributions are valued

If you are passionate about providing exceptional customer service and are ready to take the next step in your career, we encourage you to apply now.