Customer Service Associate, Group Contact Centre

Customer Service Associate, Group Contact Centre

Job Description:

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries and appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries.
• Book or reschedule appointments based on caller's request.
• Handle any other hotline administrative functions such as handling emails, referral requests, and emergency activation.
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved.

Job Requirements:

• Minimum Diploma in any discipline.
• Preferably 1 to 2 years experience in healthcare industry, contact centre environment and/or service related industry.
• Pleasant and cheerful personality with good interpersonal skills.
• Able to adapt to fast-paced working environment.
• Computer literate with good typing skills.
• Able to multi-task and work under stressful conditions.
• Willing to work on rotating shifts, including public holidays and weekends.

We regret that only shortlisted candidates will be notified.

Interested applicants please send your updated resume to noga.lim@peopleprofilers.com.

Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Required Skills:

Emergency, Typing, Enquiries, Healthcare, Registration, Interpersonal Skills, Scheduling, Customer Service.