Customer Service Associate - Changi *5.5 days work week

• Attend to customers' inquiries on all service features and ensure proficiency in service features.
• Export and import (Air & Sea) document processing.
• Arrange Courier Services with parties such as DHL, etc.
• Arrange booking with FCL and LCL carriers.
• Assign transshipment into export leg consol file in the SAP system.
• Arrange for trucking and loading of containers with CFS operator.
• Ensure that all hazardous cargo arrangements and procedures are in accordance with company policy.
• Issuance of BL and shipping certificates as needed.
• Adherence to all destinations' SOPs.
• Compliance with irregularity handling procedures with the origin and destinations.
• Ensure that shipment costs are correctly accrued in SAP. Verify vendor/intercompany invoices and file disputes for any that are incorrect.
• Ensure shipment timely invoicing in accordance with company KPIs.
• Ensure that files are checked, updated, closed, and archived accurately within the defined KPIs.
• Back up for other team members as necessary.
• Any other job-related tasks assigned by the superior.
• Recommend improvements to your superior and escalate operational service failures.
• Ensure that all security arrangements and procedures adhere to company policy.
• Adherence to the DSV Group's Code of Conduct policy.
• At all times, promote, present, and adhere to DSV's professionalism and policies.

To be successful in this role you will require the following:

• GCE ‘O’ Level with minimum 3 years relevant experience.
• Demonstrated warehousing and customer service experience.
• Excellent written and oral communication skills.
• Strong problem-solving ability.
• On-job training will be provided.
• Meticulous, able to work independently and a team player.
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety-related tasks assigned by the management.