Customer Service Assistant

Job Title : Customer Service Assistant (Part-Time)

Location : New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)

About the Role :
DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you!

Key Responsibilities:

• Customer Assistance : Provide exceptional service to customers, ensuring a smooth and positive experience.
• Facility Navigation : Guide customers through the facility, assisting them with golf range, simulators, and event areas.
• Booking & Scheduling : Assist in managing bookings for lessons, simulator sessions, and events.
• Product Knowledge : Offer information on DB Golf Center’s services.
• Administrative Support : Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
• Collect Payments : Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
• Customer Feedback : Gather and report customer feedback to management for continuous service improvement.

Qualifications & Experience:

• Required :
  Previous customer service experience, preferably in a sports or leisure setting.
  Strong communication skills and a friendly, approachable attitude.
  Ability to stay organized and manage multiple tasks efficiently.
  Willingness to work primarily at the new North location, with occasional shifts at the Tampines center.
• Preferred :
  Knowledge of golf or prior experience in a golf-related environment.
  Comfortable with basic administrative duties and processing digital payments.

Additional Requirements:

• Flexibility to work shifts on weekends and public holidays as needed.
• A positive, professional attitude with excellent customer service skills.

If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now!