Customer Service Assistant

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

Activities may include:

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback, and other requests.
• Liaise with internal and external customers/stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Respond to customer queries and resolve issues as defined by customer agreement and relevant processes.

This is an operational/support role which requires prior experience of an operational process. It follows established operating procedures to complete routine to semi-routine tasks. Instructions are required on new assignments. Some prior experience and/or vocational or technical training is required.

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, to ask the right questions, and to build meaningful connections. Finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn, then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly, then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll, everyone is welcome including those of all ages, ethnicities, genders, and abilities. To find out more about us, visit www.careers.tollgroup.com.

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.