Customer Service Assistant

Assumes the resource lead in Call Centre, providing escalation support to Call Centre Assistants.

Provide prompt attention to patients' enquiries and requests.

Liaise between patients/families and the clinical team to deliver optimum service to every patient's family.

Responsible for the daily execution of assigned admin duties, such as photocopying referrals and receipt of business mail.

Provide on-the-job training to new staff deployed to assume/cover Call Centre duties.

Work with Ops Executive on pushing new initiatives for Call Centre.

Retrieve referrals from the Agency for Integrated Care (AIC) e-Referral system.

Convert referrals received into the IHCS.

Prepare two sets of the same referral: a comprehensive set for the Nurse and a simplified set for the Social Welfare department.

Hand over both sets of referrals to the Nurse Clinician (NC) for triage.

Distribute a copy of the referral after completion of triage to the Social Welfare Department.

Verify in IHCS if the clinical staff conducted the first home visit within seven days of receiving referrals and update admission status in AIC e-Referral system accordingly.

Key in new cases daily into the public drive.

Liaise with referring sources, AIC, and clinical staff when required to facilitate the dissemination of information from one organization to another (such as discharge summary, patient withdrawal, etc.).

Handle email/phone enquiries and follow up accordingly.

Assist in scheduling emergency or non-urgent appointments.

Manage the filing and storage of discharged patients' dockets.

Provide coverage duties to the customer service counter when there is a shortage of manpower.

Any other related duties as directed by the reporting officer.

Job Specification:

Min GCE O Level with at least 3 years of relevant work experience.

Pleasant disposition with good communication skills and telephone etiquette.

Computer literate and ability to multi-task.

Experience in customer service/call centre will be advantageous.

0800 to 1730 hrs (Monday to Thursday), 0800 to 1700 hrs (Friday).

Salary up to $3,820.

Job ID: L5W4X945.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd

50 Raffles Place, #19-12 Singapore Land Tower Singapore 048623.