Customer service and operations coordinator

Full job description

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios. We are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Coordinator (Full-Time) to join our joyful team at our Marine Parade location.

Benefits of Working With Us

Our team is the heart of our music school, so we work hard to create a place where you will be proud to work every day. Below are some of the benefits we offer:

• Competitive Salary and Bonus Incentive Programs
• Paid Annual Leave and Medical Leave
• Medical Insurance Coverage
• Mentorship and training support
• Fun, energetic environment where the entire team often collaborates musically together
• Employer sponsorship of related certification/skills development
• Special rates for music lessons at our school
• Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement

• Full-Time 42 hours/week, on-site
• Available to work on weekends and weekday afternoons/evenings

Role & Responsibilities:

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups
• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Management

• Oversee day-to-day operations and administration at the centre
• Maintain and organize software used for scheduling, customer management, and invoicing
• Prepare and send student invoices accurately and on-time
• Coordinate communications between the school, parents, students, and teachers effectively

Events and Projects

• Support marketing/promotion activities when requested
• Help plan or coordinate school activities such as concerts, workshops, camps, and programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment
• Build and maintain good relationships with parents and students
• Assist with training/orientation of new team members

We’d love to hear from you if:

• You have at least 1 year of experience working in the music or education/tuition-related industry
• You have at least 1 year of experience working in customer-facing or operations-related roles
• You possess key skills for the role: personal initiative, detail-oriented, team player, problem-solving, and multi-tasking
• You smile A LOT, and have a bright and cheerful personality with confident communication skills
• You enjoy working with children and teens
• Bonus: Previous experience learning music, performance arts, or music production

To apply, please send your CV and Cover Memo to admin@joymusicstudio.sg. We look forward to hearing from you!

Job Types: Full-time, Part-time, Permanent, Fresh graduate

Pay: $2,400.00 - $2,800.00 per month

Expected hours: 42 per week

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus
• Retention bonus

Work Location: In person

Application Deadline: 15/12/2024
Expected Start Date: 02/01/2025