Customer Service and Admin Executive

About us

We are an established college with 19 years of experience in Hospitality, Culinary Arts and Pastry training for our students, and courses are taught by experienced teachers. We are registered with the Singapore government to operate as a college.

We take pride in all-person development including for staff, students, internship programs, and value-adding progression pathways.

Qualifications

• At least a degree with at least 2 years of admin experience and a good command of spoken and written English.
• Experience in using Microsoft Word, Excel, PowerPoint, Outlook, and Access.
• Good to have some background and experience in education and training.

Key Responsibilities

• Maintaining accurate and up-to-date records, databases, and spreadsheets.
• Resolving customer complaints in a timely and professional manner.
• Processing orders and returns efficiently.
• Updating customer information and records accurately.
• Able to build strong relationships with customers, understanding their needs, and providing support.
• Collaborating with stakeholders to ensure customer needs are met.
• Connecting customers with relevant indoor and outdoor learning activities.
• Facilitating a smooth supply of training materials.

Essential skills

• Excellent verbal and written communication skills.
• Able to write reports and possess good presentation skills.
• Effective problem-solving skills to address customer issues.
• Ability to prioritize tasks, manage multiple projects, and maintain organized records.

Additional Skills

• Flexibility in adapting to changing customer needs and priorities.
• Ability to work with diverse customer populations and understand their unique needs.
• Proficiency in information systems, online platforms, and other relevant technology.
• Ability to evaluate course effectiveness and make data-driven decisions.

Extra information and benefits

• Salary will commensurate with experience and academic qualification (degree or diploma).
• 5.5 days a week or flexible for alternate Saturdays off.
• Workman compensation and hospitalization insurance.
• Near to all public transport.
• In the city area.
• Opportunity for growth and promotion.