Customer Service and Admin Executive

Title: Customer Service and Admin Executive

Reporting: General Manager

Brand: Rolls-Royce

Responsibilities:

• Assume the role of a Showroom Host, to greet customers, take orders, and serve them drinks and refreshments. Clear the serve wares after customers leave.
• Office administration includes ordering of showroom and office supplies such as beverages, refreshments, and office stationery.
• Ensure overall cleanliness of the showroom and all showroom operating standards, including daily checks on the requirements for showroom display cars.
• Responsible for updating sales materials at the customer lounge and showroom; replenish materials when they run low.
• Attend to phone calls and general phone inquiries.
• Maintain basic phone and email etiquette.
• Track showroom traffic and reporting.
• Day-to-day mailing and dissemination of direct mailers, via mail or electronic means, to prospects and customers.
• Office administration such as ensuring office documents are dispatched to different departments.
• Take on some CRM roles such as preparation of gifts to customers and prospects and arrange for dispatch.
• Assist at Rolls-Royce events.
• Keep abreast of brand and market news and competitors' news.
• Take meeting minutes.
• Assist in preparation and submission of ad hoc reports.
• Customer Relationship Management: Day-to-Day updates and data entry.
• The Management may assign any other suitable duties from time to time.

Candidate Qualities:

• Strong communication skills, with proficiency in both English and Chinese to effectively engage with clients from China.
• Knowledge in MS Office such as Word, Excel, and PowerPoint.
• Pleasant personality with a positive attitude.
• Self-motivated. Able to work independently as well as a good team player.
• Prior experience in hospitality, automotive industry, high-end luxury industry, or hospitality will be an advantage.