Customer Service Advisor

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People Profilers
Singapore
SGD 20,000 - 60,000
Be among the first applicants.
Yesterday
Job description

Industry: Heavy construction
Location: Tuas
Basic salary UP $2600 + Bonus

Job Responsibilities

  • Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
  • Identifying and responding to customers needs by providing accurate information and advice
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
  • Coordination with internal and external stakeholders like customers, contractors, workshop, etc.
  • Prepare quotation and raise Work Orders accordingly
  • Raise job orders to workshops and contractors
  • Liaise with controllers and contractors on service/repair quality and price of work
  • Follow up with workshop and contractors on the service/repair of the vehicles and feedback to customers
  • Update the service/repair schedule and vehicle collection with customers
  • Perform basic investigation into customer complaints and rectify the problems by coming up with recommendations within guidelines
  • Escalate more pressing issues to Supervisors
  • Perform ad hoc duties as assigned by Supervisors

Requirements

  • Able to work under pressure, multi-task, prioritize and manage time effectively
  • Meticulous and has a good work ethic
  • At least 1-year relevant customer service, administrative, or support function experience
  • MS Office Skills
  • Familiarity with CRM system is advantageous
  • Attentive, adaptable, and responsible with good communication skills

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to kylie.wong@peopleprofilers.com

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