Customer Service Account Manager

Job Highlights

• Easily Accessible by MRT
• Friendly Working Environment

What You Will Be Doing:

• Account management - Servicing preschools to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, ensuring long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Preparing quotations, and ensuring timely payment from clients
• Leading customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Requirements:

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visits (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with a roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within a short notice is highly preferred!

Why join us?

• We provide the following benefits: 14 days AL, 14 days ML, Medical Reimbursement, Transportation Reimbursement, Performance bonus
• Working hours: Mon-Fri, 9am - 6pm
• Easily accessible
• Salary will be commensurate according to experience

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!