Customer Satisfaction / Service Manager, $7.5K

Responsibilities:

• Ensure compliance with incident reporting guidelines.
• Implement, drive, promote, monitor, and manage safety in compliance with the company's directives and guidelines.
• Manage service business within the designated areas.
• Manage business P&L, growth, and profitability to meet yearly targets.
• Manage all resources in line with values and policies to sustainably develop the service business by exceeding customer expectations.
• Develop and maintain relationships with customers to understand their needs and expectations and solve arising issues to ensure the highest customer satisfaction.
• People development - actively drive the technical and non-technical development to ensure all work is conducted according to established procedures and work instructions to enlighten customers.
• Close gaps and develop the competency of the service team.

Requirements:

• Min Degree in any relevant field.
• At least 5 years of experience in customer satisfaction / managing customers.
• Exposure in facilities management/ M&E/ engineering/ service industry.
• Experience in operating revenue, profitability, and sales.
• Possess good communication skills.
• Able to communicate with all levels.

Additional Information Required:

• Reason for leaving previous employment(s).
• Availability.

For quicker response, kindly email directly to ivyho@recruitexpress.com.sg.

Ivy Ho Sook Feng (CEI Number R1104473)
Recruit Express Pte Ltd
EA Licence No: 99C4599

We regret only shortlisted candidates will be notified.