Customer Relations Officer x 8 (Call Centre) | Tanjong Pagar | Fast Shortlisting

Responsibilities

• Managed enquiries by responding to incoming calls through the hotline and other channels like email.
• Identify customer requirements and deliver prompt, accurate, and satisfactory responses.
• Ensure proper recording of conversation with customers in the call center system.
• Engage with all customers in a friendly and helpful manner.
• Able to work during weekends and perform overtime when necessary.
• Other ad hoc duties as assigned by Team Leaders or Supervisors.

Requirements

• Min O level equivalent with at least 2 years of prior experience in a call center or customer service experience.
• A team-oriented individual with strong interpersonal and communication abilities.
• Self-motivated and able to work independently with minimal supervision.
• Entry-level applicants are welcome to apply!
• Proficient in written and spoken English and Mandarin (We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients).

Other Information

• Tanjong Pagar MRT.
• 5 days work week including 1 weekend, 8am-5:30pm/8:30am-6pm.
• Monthly gross salary up to 3,000.

Interested candidates, kindly send in your updated resume via Apply Now or email to joey.lee@octomate.us.

We regret that only shortlisted candidates will be notified.

Joey Lee | R1550634
EA: 23C1980